Odmeňovanie
From 1 800 EUR/month
Information about the position
Job description, responsibilities and duties
Your Growth Unleashed
Where your journey begins and your potential shines
We don’t just consult – we transform. As a leading global management and technology consultancy, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.
Job description, responsibilities and duties
What sets us apart is our people. We cultivate a collaborative, high-impact culture where initiative and creativity are valued. We believe innovation thrives where everyone feels they belong and can contribute.
Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services.
We’re looking for a passionate and experienced L1/L2 Medior Technical Support (Application Support) professional to join our Support Team!
In this role, you'll be the first line of defense for client employees, providing exceptional technical assistance for client-side applications and troubleshooting a wide range of related issues. This is an opportunity for someone with a strong foundation in technical skills, application support experience and a desire to collaborate within a supportive team environment.
You will work alongside colleagues in L1 and L2 Support as well as Business Analysts.
Your tasks
- Provide first-line technical support via communication channels and other designated communication methods, ensuring prompt and courteous service.
- Troubleshoot software issues for client users, leveraging your technical knowledge and internal resources to identify and resolve tickets efficiently.
- Accurately document all support tickets in the ticketing system. This includes tracking and managing tickets to resolution, following established procedures, and prioritizing tickets based on urgency and impact.
- Maintain comprehensive documentation of support procedures, known issues, and frequently asked questions to facilitate efficient problem-solving for both yourself and others.
- Foster collaboration by working closely with other IT support tiers and departments, like Business Analysts and Developers, to resolve complex issues that require escalation or cross-team input.
